SAFA BAITUL MAAL RELIGIOUS AND WELFARE TRUST believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy.
Cancellation Policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process of shipping.
SAFA BAITUL MAAL RELIGIOUS AND WELFARE TRUST does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement may be made if the customer establishes that the quality of the product delivered is not satisfactory.
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained only after the merchant has checked and determined the issue at their end. This must be reported within 7 days of receipt of the product.
If you feel that the product received is not as shown on the site or does not meet your expectations, you must inform our Customer Service team within 7 days of receiving the product. After reviewing your complaint, the Customer Service team will take an appropriate decision.
In case of complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer.
In case of any refunds approved by SAFA BAITUL MAAL RELIGIOUS AND WELFARE TRUST, it will take approximately 6–8 working days for the refund to be processed to the end customer.